The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service

Truly exceptional customer service doesn't begin at the customer contact level. In "The Kindness Revolution", author Ed Horrell examines companies known for truly outstanding customer service and reveals what they all have in common: a widespread culture of dignity, respect, courtesy and kindness. Packed with research and real-life examples from these "kind" companies, the book shows readers how they too can transform their business and be rewarded with unprecedented customer loyalty.